RETURN AND EXCHANGE POLICY

We understand that online shopping can be difficult because the image and color may differ from expectations. It is also possible that the person you send the gift to has a different preference. 

We want our customers to be really satisfied with our products because we want you to use them for a long time as life partners. We also appreciate the know-how and the efforts of our craftsmen because they made these products by hand with their heart and their soul. 

In the event that you are not 100% satisfied with your purchase, we will gladly accept an exchange or refund.
 

By mail

Don't have time to go to our stores? You can return by mail and we will cover the cost. You can return your order by sending it back to us: 

  • Send us an email to client@mother-house.fr with your order number and proof of purchase.  
  • Pack the item (s) and the complete transport invoice in the whole package
  • Send your package using a traceable delivery method to : 
MOTHERHOUSE France SAS
16 RUE DE LA SOURDIERE 75001 PARIS

Your return must be made within 14 days of the date of receipt of the product.

It is important that your return is sent to us via a trackable mode because we will not be responsible for any lost mail sent via conventional options.


At the store

Go to our store to make the refund if they are located near you.
You can also try different bags and if you see something you like, we can do the exchange on the spot. 

Do not hesitate to come and meet us in store for more advice and assistance!

  • Please ensure that all items are not used and that their labels are still intact
  • For us to facilitate the exchange, please bring a valid receipt or order number for your purchase
  • You can exchange for another item
    Exchange for a lower value item - we will refund the difference in cash Exchange for a higher value item - we ask you to top up! 
Your return must be made within 14 days of the date of receipt of the product.